Privacy Policy
Last Updated and Effective Date: June 30, 2026
Sky Pania (hereinafter referred to as "we", "us", or "our"), the operator of the official website and shop of Sky Pania (hereinafter referred to as "this Shop"), deeply respects your concerns about privacy and highly values our relationship with you.
When you visit this Shop established by us as authorized by our SaaS service provider, SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and utilize personal data relating to you (including your employees and/or representatives, or persons acting on your behalf). If you visit or purchase products on this Shop, we may also collect, process, and utilize your personal data. We are fully aware of the importance of personal data to you and are committed to ensuring the integrity and security of this Shop. This Privacy Policy describes the types of personal data we collect about you, how we use this information, with whom we share it, and the choices available to you regarding our use of this information.
This Privacy Policy will help you understand the following:
What We Collect
Categories of Information You Provide
Why We Collect Your Personal Data
How We Use Personal Data
How We Use "Cookies" and Other Similar Tracking Technologies
How We Process, Share, Transfer, and Disclose Personal Data
Restrictions on Minors
Your Rights and Choices
How We Protect Personal Data
How We Update This Privacy Policy
How to Contact Us
1. What We Collect
We may obtain personal data about you from various sources. We may collect this information when you interact with us through our official website shop, related extensions, our after-sales warranty registration system, or when you visit and/or use our social media/social networking pages (such as our Facebook page, Instagram, etc.).
Our cookware and home appliance products are available at many department store counters (such as SOGO, Wing On, YATA, etc.) or various physical retail stores. If you join as a member of our shop, your relevant consumption and purchase records will also be collected and synchronized by us when you purchase products at physical stores or department store counters using our门市 POS (Point of Sale) system.
When you visit this Shop and our social media/social networking pages, we may also collect certain information about your device or usage through automated means or using technologies such as Cookies, web server logs, and web beacons.
2. Categories of Information You Provide
The categories of personal data collected by this Shop may include the following:
Identification Data: (1) Personal identifiers (such as the name, delivery address, contact phone number, email address, and social media accounts of members or customers); (2) Financial identifiers (such as credit card, PayMe, FPS transfer, or financial institution account information, etc.); (3) Identifiers in government data (such as identity card numbers, uniform certificate numbers, passport numbers, etc., typically used for special tax purposes, bulk purchases, or cross-border delivery requirements).
Personal Characteristics: Personal descriptions (such as gender, date of birth, etc., used for member birthday privileges or data analysis).
Social Conditions: (1) Housing and facilities (such as the residential address for delivery, etc.); (2) Property (such as records of products purchased, etc.); (3) Lifestyle (such as the type of consumer cookware used, cooking habits, and details of services used, etc.).
3. Information You Provide
You may choose to provide personal data to us in a variety of ways, such as when you register as a member on our shop, make a purchase on the online shop, complete an online product warranty registration (e.g., for "Cast Iron King" or electrical products), or interact with us through our social media. The types of personal data you may provide to us include:
Contact information (such as name, postal address, email address, mobile or other phone number, and mobile service provider);
Age and date of birth;
Gender and preferred language;
Username and password;
Payment information (such as your payment card number, expiration date, delivery address, and billing address);
Purchase and consumption history (including records from both the online shop and physical stores/counters);
Product preferences (such as specific cookware or home appliance series) and communication channel preferences;
Content provided by you (such as cooking photos, product reviews, survey responses, and comments uploaded by you);
Information provided to us when you visit our social media pages (such as your name, profile picture, likes, location, friend list, and other information described on the social media network or application registration page);
Device identifiers (such as information about the device, including MAC address, IP address, or other online identifiers).
You provide your personal data to us voluntarily. However, if you do not provide certain core personal data, you may not be able to obtain specific product delivery services, member-exclusive promotional activities, or product warranty benefits.
4. Why We Collect Your Personal Data
The specific purposes for which this Shop collects personal data are all intended to provide you with high-quality products or after-sales services, including but not limited to providing:
Consumer and customer management and services (such as member loyalty point calculations, upgrade reminders, and after-sales cookware maintenance consultations);
Consumer protection and product safety notifications;
Online shopping and other e-commerce and logistics delivery services;
Verification of your personal identity (e.g., to protect you against criminal acts such as fraud);
Resolution of various types of disputes (including but not limited to consumer disputes, intellectual property disputes, etc.);
Enhancement of secure transaction behaviors;
Debt collection;
Notifications to you regarding business opportunities, latest products (such as the launch of new generation cookware), services, and updates;
Detection and protection of you and this Shop against errors, fraud, or other criminal activities, and monitoring compliance risks;
Investigation of potential illegal acts directed at personal safety, property safety, and breach of contract;
Fulfillment of official terms and conditions and return/exchange policies;
Actions taken in accordance with laws and regulations;
Other purposes for which your consent was obtained at the time of collection.
5. How We Use Personal Data
We may use the information you provide for the following purposes:
Sending you promotional content, holiday offers, or the latest product newsletters;
Providing you with requested information and after-sales consultation services;
Contacting you to follow up on or confirm your product orders, delivery arrangements, repair progress, returns/exchanges, or refunds, and sending you other non-marketing communications related to the products and services we provide to you;
Processing your payments and/or transactions;
Creating and managing your Sky Pania member account, including access to your purchase history and warranty registration records;
Responding to your inquiries and sharing cooking experiences;
Customizing advertisements on our shop, social media shops, and elsewhere to match your interests and history;
Communicating with you and managing your participation in special events, roadshows, exhibitions (such as Industrial Products Expo offers), lucky draws, activities, surveys, and other offers;
Operating, evaluating, and improving our business (including developing new cookware and home appliance products, enhancing and improving our products and services, managing our communications, analyzing our products, performing market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions);
Complying with applicable legal requirements, relevant industry standards, and our policies;
Regularly performing data cleansing, linking, or merging our records internally or through our service providers to avoid duplication and ensure the accuracy of your information.
We may also use the information in other ways, for which we will provide specific notice at the time of collection.
Direct Marketing and Promotion:If you provide your personal data to us, we intend to use it for direct marketing purposes to provide or promote the availability of our Sky Pania goods and/or services. We will confirm that you do not wish to opt-out of receiving such marketing messages when we first send them to you; if you are unwilling, you may express your intention to us upon receiving the first marketing message, or you may object to receiving marketing messages at any time.
Direct marketing communications may be sent to you through various channels, including telephone, post, email, short message service (SMS), instant messaging software (such as WhatsApp), social media pages, and other communication methods.
If you do not wish us to use your personal data for direct marketing, you may choose to opt-out at any time in accordance with the procedures set forth in Section 8, "Your Rights and Choices" below. We will immediately cease using your personal data for direct marketing purposes without charging you any fees. We will strictly use the personal data provided by you for direct marketing in accordance with the Personal Data Protection Act of the Republic of China and the laws of relevant applicable jurisdictions.
6. How We Use "Cookies" and Other Similar Tracking Technologies
What is a "Cookie": A Cookie is a small file stored by the shop's server on your computer, mobile phone, or any other smart terminal device when you log in to or browse the contents of the shop. When you visit this Shop again, this Shop can recognize your browser through the Cookie to store user preferences and other information.
How We Use "Cookies": When you use our shop, we may collect information regarding the device model, operating system, device identifier, and login IP address of the personal data subject through Cookies or similar technologies, and cache your browsing and clicking information to optimize the user-friendliness of the shop. In shops established under the authorization of SHOPLINE, with the help of Cookies, we can recognize whether you are our existing user or member without requiring re-login and authentication on every page.
How to Manage "Cookies": You can manage or delete certain categories of tracking technologies according to your preferences. Most internet browsers accept Cookies by default, but you can change your settings to disable all Cookies or only disable third-party Cookies. For details, please refer to the "Help" menu or device documentation of the browser you use (such as Google Chrome, Safari, Firefox, Microsoft Edge, etc.). Please note that if you refuse to use or delete existing tracking technologies, it may affect your experience using certain features of this Shop.
7. How We Process, Share, Transfer, and Disclose Personal Data
Processing and Utilization: Certain features of this Shop may be provided by our third-party partners, and we may entrust partners (including technical service providers) to process certain aspects of your personal data. For example, when you use the automated payment feature, we may request a third-party payment company to process your payment information; when logistics delivery is used, we will provide the necessary name, address, and phone number to trusted third-party logistics companies. We will sign confidentiality agreements with third-party service providers, requiring them to process data securely in accordance with our requirements and this Privacy Policy.
Sharing: We will not share personal data with any third party unless one or more of the following circumstances exist:
At your request, or with your prior express authorization or consent;
In connection with the fulfillment of our obligations under laws and regulations;
Directly related to national security, public safety, public health, or significant public interests;
Directly related to criminal investigation, prosecution, trial, and execution of judgments;
For the purpose of protecting the life, property, or other significant legitimate rights and interests of you or any other individual, where it is difficult to obtain the consent of the person;
The personal data involved is disclosed to the public by yourself, or is collected from legally and publicly disclosed information;
Sharing with SHOPLINE: To provide you with the products and services hosted by the SHOPLINE system and to resolve account issues, you acknowledge and agree that we may share necessary personal data with SHOPLINE and its affiliates.
Sharing with Third-Party Functions/Extension Applications: When we use this Shop, we may utilize third-party functions or services (including tools in the Apps Store, specific payment gateways, or designated logistics service providers). The information you provide on these independent third-party pages will be provided directly to such network operators, and you should read and understand the privacy policies of such third parties.
Transfer: In principle, we will not transfer control of personal data to any third party. However, in the event of an acquisition, merger, reorganization, or a change in the operating entity, the transferee will continue to fulfill the personal data-related obligations under this Privacy Policy. If we cease operations and there is no transferee, we will delete or anonymize your personal data in accordance with the law.
Public Disclosure: In principle, we will not publicly disclose your personal data to the public or undefined groups, unless mandatory requirements are made pursuant to our agreement with you or applicable laws and regulations.
8. Restrictions on Minors
This Shop is not intended for individuals under the age of 18. We do not knowingly collect personal data from children or minors. If you are a parent or guardian and believe your child has provided personal data to us, please contact us through the contact method below to request deletion.
9. Your Rights and Choices
Regarding the personal data we collect from you, we provide you with certain choices:
Email and SMS Opt-Out: You may choose not to receive our marketing messages at any time by clicking the unsubscribe link in marketing emails, or by directly sending an opt-out request to our customer service email at
PR@titanltd.hk.Social Network Application Opt-Out: To remove or delete our social media applications or linkages from your social network account, please follow the official instructions of platforms such as Facebook or Instagram.
Geographical Location Information: You may choose not to share your geographical location details at any time by adjusting the location services settings of your mobile device.
Withdrawal of Consent: You may withdraw any consent you previously provided to us at any time on legitimate grounds, or object to the processing of your personal data.
Review, Update, and Modify Personal Data: You have the right to request access to, receipt of, updates to, and corrections of inaccuracies in your personal data, and to block or delete the information as appropriate. Before granting access permissions or making corrections, we may take reasonable steps to verify your identity. You may request to review, change, or delete your personal data by sending an email to our customer service email at
PR@titanltd.hk.
10. How We Protect Personal Data
We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no network system is perfectly secure or entirely risk-free, and we cannot guarantee that your information will remain absolutely secure under all circumstances (such as in the event of extreme cyberattacks). For information on how SHOPLINE retains and protects personal data, please also refer to the SHOPLINE Privacy Policy simultaneously.
11. How We Update This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our personal data practices. We will post a prominent notice on our shop to notify you of any material changes to our Privacy Policy and indicate at the top of the policy when it was most recently updated.
12. How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you wish for us to update information about you or your preferences, or to exercise your privacy rights, please feel free to contact us via the following email address:
Sky Pania Customer Service Email: PR@titanltd.hk
