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Shipping Policy
1. Delivery Methods and Logistics Partners
To ensure TITAN (天上野) high-quality cookware and home appliances are safely delivered to you, we work with the following professional logistics providers:
Local delivery (Hong Kong): SF Express
Overseas delivery is not available at the moment.
2. Delivery Timeframe and Service Areas
Local Standard Express
Estimated delivery time: Around 1–2 working days after dispatch.
Service areas: Hong Kong Island, Kowloon and New Territories (including major residential and commercial districts).
Special notes: For certain remote areas, village houses, outlying islands or buildings without elevators, the logistics company may charge additional surcharges or experience delivery delays. Please refer to the latest notices issued by the logistics providers for details.
3. Order Processing and Delivery Arrangements
Dispatch time: After you successfully place an order on the official TITAN online store and complete payment (excluding the order date), your items will be dispatched within approximately 1–2 working days (excluding weekends and public holidays).
Delivery schedule: Local logistics providers usually deliver from Monday to Friday. On Saturdays, Sundays and public holidays, delivery services may not be available or may be provided on a limited basis.
Delay and liability disclaimer: During major promotional or festive periods (such as trade fairs, Chinese New Year, large-scale sales events), or under severe weather conditions (such as Tropical Cyclone Warning Signal No. 8 or above, or Black Rainstorm Warning), order processing and delivery times may be extended. TITAN will not be liable for any individual compensation arising from delivery delays. However, our customer service team will make every effort to assist you with follow-up and support.
