TITAN Return and Exchange Policy
Product Inspection Period
Except for items that are prone to spoilage, have a short shelf life (about to expire upon return/cancelation), customized products, opened personal hygiene items, and other goods deemed non-returnable under applicable consumer protection regulations, you are entitled to a 7-day product inspection period (including weekends and public holidays) starting from the day the product is delivered to you.
If you have purchased TITAN's cookware, electrical appliances, or lifestyle products (such as the "Cast Iron King" series, household appliances, etc.), you are eligible for this right provided that the item remains unopened and unused. If you wish to request a return, please contact TITAN customer service within 7 days of receiving the item and provide the following information:
Orderer's Name
Online Shop Order Number / Invoice Number
Contact Phone Number
Name of the Product to be Returned
Reason for Return and Photos of the Product's Condition
Upon receiving your application, our customer service representatives will promptly and dedicatedly assist you with the subsequent return or exchange procedures.
Customer Service Email: PR@titanltd.hk
Service Hotline: (852) 6997 6425
Return Guidelines
Returned products must be brand new and unused, with no stains or malfunctions caused by non-manufacturing defects. The 7-day inspection period protected by consumer law is intended solely for you to deliberate and confirm whether the product meets your needs; it is not a trial period for product usage (for example: cast iron woks must not be seasoned, oiled, or used for cooking; electrical appliances must not be powered up or tested). You must retain the complete original packaging (including the product's outer cardboard box, internal protective foam, and wrapping materials), otherwise, returns will not be accepted.
Returns will not be accepted under the following circumstances:
The 7-day product inspection period has expired.
The product has been unsealed, used, seasoned (for woks), or damaged due to human factors, such as stains, malfunctions, destruction, abrasion, scuffs, scratches, or dirt.
The packaging of the returned product is damaged or incomplete, or the accompanied invoice, instruction manual, warranty registration card, random accessories, or promotional gifts are missing.
Malicious or bulk returns.
Return Process
Contact TITAN Customer Service → Customer Service confirms eligibility for return → Customer prepares the complete product, original packaging, and invoice → Customer must personally visit the TITAN Service Center to handle the return and product inspection.
Refund Notice
Upon receiving the returned product and verifying a successful return at the service center, we will issue a refund directly back to your original credit card or electronic payment account.
Exchange Guidelines
Exchanged products must be brand new and unused, with no stains or malfunctions caused by non-manufacturing defects. You must retain the complete original packaging (including the outer cardboard box and all accessories), otherwise, exchanges will not be accepted.
Exchange Process
When you and TITAN customer service mutually agree to proceed with an exchange (such as changing to a different size of the same cookware model, or replacing an appliance due to a non-human-induced functional abnormality):Please request a return on your original order, personally bring the product to the TITAN Service Center, and place a new order on the official TITAN online shop. Our company will only issue an adjusted invoice and charge or refund the price difference between the two orders. If there is no price difference between the old and new orders, no further financial transaction is required.
