Terms & Conditions
1. Orders and Transactions
All product and original price information displayed on this website is identical to that of our physical retail stores. Prices and promotional offers may vary slightly depending on specific marketing campaigns. This website shall not bear any additional liability or obligation for compensation due to price differences.
When you submit an order and complete the payment on this website, the system will automatically send an "Order Received Notification" email. This email only indicates that this website has received your order request. It does NOT represent an acceptance of the order by this website, and no sales contract is formed at this stage.
The sales contract is officially and legally formed only when this website dispatches a "商品出貨通知" (Shipment Confirmation Notification) or an explicit email confirming the formal acceptance of your order.
TITAN reserves the right to refuse or cancel any order for any reason, including but not limited to product stockouts, insufficient inventory, system pricing errors, failure to pass payment verification, or inability to provide delivery services. If an order is canceled and you have already made the payment, we will refund the full amount. This website shall not be held liable for any additional compensation.
2. Delivery and Shipping Terms
For details on our delivery coverage and the calculation of shipping fees, please refer to the "Delivery Information" page on this website. Free delivery service is available for a single order that meets specified consumption thresholds (additional surcharges apply to specific remote areas, village houses, outlying islands, or buildings without elevator access).
All estimated delivery times displayed on this website are estimates only and are not guaranteed. Delivery times may be delayed due to inventory conditions, logistics company operations, severe weather, public holidays, or force majeure events. TITAN shall not be held liable for any direct or indirect losses caused by delivery delays.
The risk of damage or loss of products shall transfer to you from the time the products are delivered to the logistics company (or signed for by you or your designated recipient).
If products are returned due to inaccurate or incomplete delivery addresses provided by you, or due to a failure to receive the delivery when no one is available, you shall bear the costs incurred for secondary delivery and any related administrative expenses.
3. Return, Exchange, and Refund Policy
Upon receiving your products, please inspect their integrity immediately. If any damage, defect, or discrepancy with the order is found, you must submit a return or exchange application through our customer service email or online live chat within seven days (including public holidays) from the date of receipt. Late applications will not be accepted.
To apply for a return or exchange, products must remain brand new and unused, and the original packaging must be fully intact (including the main products, accessories, inner and outer packaging, promotional gifts, manuals, and invoices). Please note: Customers must personally bring the complete product and invoice to the TITAN Service Center for return/exchange handling and product inspection.
The following products are strictly excluded from return or exchange applications:
Products that have been unsealed, used, seasoned (applicable to cookware/woks), or damaged due to human factors;
Personal hygiene products, food items, intimate apparel, and special clearance products;
Products explicitly marked as "Non-returnable and Non-exchangeable" on the webpage.
TITAN shall bear the relevant responsibilities for returns or exchanges arising from product quality defects or incorrect item deliveries. For returns or exchanges requested due to personal preference changes or accidental duplicate purchases (where allowed), all associated transportation expenses and personal transit costs must be borne entirely by the customer.
All refunds will be credited back to your original payment method. The actual processing time depends on the clearing procedures of the issuing bank or third-party payment platform (typically taking 7 to 14 business days).
4. Disclaimer and Limitation of Liability
All content, product information, and services on this website are provided on an "as is" and "as available" basis. TITAN makes no warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, absence of viruses, or uninterrupted service.
We endeavor to ensure the accuracy of the website content. However, as the underlying systems and networks are supported by a third-party SaaS service provider, this website shall not be held liable for any losses caused by system malfunctions, network interruptions, cyberattacks, or data transmission errors.
To the maximum extent permitted by applicable law, TITAN shall not be held liable for any indirect, incidental, special, or punitive damages (including but not limited to loss of profits, business interruption, or loss of data) arising out of or in connection with your use of or inability to use this website, or your purchase of products from this website.
Under all circumstances, the maximum aggregate liability of TITAN for any single event or a series of related events shall not exceed the total product amount actually paid by you to this website for the specific disputed order.
